1. How Will My Order Ship?

We will ship your order using the fastest, safest, and most reliable method possible. Every product on our site has been carefully selected to be ship by a particular shipping method in order to provide you with an optimal delivery experience. When your order ships, we will notify you via email or phone. We encourage you to track your order online or on the phone, we can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. You can also track your packages via My Account. Please note we cannot ship to P.O. Boxes.

 

1.1 We have three methods of door to door shipment available: Small Parcel, Van or Lorry Delivery.

Van or Lorry Delivery¬†‚Äď Before delivery being made, you will be contacted via email or phone to confirm your availability. Upon confirmation, please provide a 2 to 4 hour window for delivery, which will be communicated either by phone or email depending on your location from our warehouse. Van or lorry standard delivery windows between 9:00 A.M. and 6:00 P.M., Monday through Saturday (except Public Holiday) prior to the agreed delivery time with you.

Area Cover : Kuala Lumpur, Selangor Only , any other state kindly call our marketing team for further information,

 

1.2 Delivery Documents

Upon receiving your item, please inspect whether the packaging is in good condition. If yes, you will be require to sign off the Delivery Documents to acknowledge your good acceptance.

Before your order arrives in the area, the carrier will call you to arrange a 2- to 4-hour window for delivery (for furniture and bulky items).

For some courier services offer their own additional services with tracking number.  Once we send you your tracking info, you can call the carrier directly to get more info or track online via courier services website.

Damage Inspection: Please make sure that you inspect the packages at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, ‚ÄúProduct Damaged‚ÄĚ clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

 

1.3  Delivery Options for Furniture and Bulky Item

1.3.1 Standard Delivery ‚Äď Door to Door Services with NO Assembly Service or Off-Site Assembly Service ( Assembly at warehouse)

Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold. Additional charges will apply for those apartment without lift. * Please contact us for arrangement.

Type Of PremiseAdditional Charges (RM)
Apartment/Flat Without Lift (2nd  Floor)RM30
Apartment/Flat Without Lift (3rd   Floor)RM60
Apartment/Flat Without Lift (4th   Floor)RM90
Shop/Office Lot Without Lift (2nd  Floor)RM30
Shop/Office Lot Without Lift (3rd Floor)RM60
Shop/Office Lot Without Lift (4th Floor)RM90

 

1.3.2 Door to Door Delivery with NO Assembly Service or On-Site Assembly Service ( Assembly at Customer resident)

Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold. Additional charges will apply for those apartment without lift. * Please contact us for arrangement.

Type Of PremiseAdditional Charges (RM)
Apartment/Flat Without Lift (2nd  Floor)RM30
Apartment/Flat Without Lift (3rd   Floor)RM60
Apartment/Flat Without Lift (4th   Floor)RM90
Shop/Office Lot Without Lift (2nd  Floor)RM30
Shop/Office Lot Without Lift (3rd Floor)RM60
Shop/Office Lot Without Lift (4th Floor)RM90

 

  1. When Will My Order Arrive?

2.1 For Van or Lorry shipments, delivery usually takes between 7 and 21 days (Monday to Saturday except Public Holiday) from when your order ships from our warehouse. For residential deliveries, you will be contacted for an appointment before your order arrives at the local guard post. For commercial deliveries, no appointment will be made. If you need to make one, kindly contact us

 

  1. Tracking Orders

3.1 Go to My Account then go to Order History

3.2 If you have more than one order that has shipped, select the specific order number that you’d like to track items from. If the items you’d like to track what have been shipped, the order status will be displayed for you there.

3.3 If you would like to consolidate your orders into one shipping time, please contact us or email us for delivery arrangement

 

4. Same Day Delivery

We do not provide same-day delivery as our delivery schedule is arranged one week in advance